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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Luis Pineda

November 20, 2024

5  out of  5
rating by Luis Pineda
"I contacted Ms. Kaitlyn Bears at Tim Tran office and was able to secure adequate automobile insurance coverage at a reasonable cost. Kaitlyn is a consummate professional and very empathic and considerate. I am extremely pleased with their service."
We responded:
"Mr. Pineda, thank you so much for your wonderful review! We're thrilled to hear that Kaitlyn was able to assist you in securing the right automobile insurance coverage at a reasonable cost. Your kind words about her professionalism and empathy truly mean a lot to us. At Tim Tran office, we strive to provide exceptional service to all our clients, and it’s rewarding to know that we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out."
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Zach fiske

November 3, 2024

5  out of  5
rating by Zach fiske
"Great team of agents. Kaitlyn is a wonderful rep"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team, and we’ll be sure to pass along your compliments to Kaitlyn. If you need any further assistance, don’t hesitate to reach out. We appreciate your support!"
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Phillip Pickering

October 18, 2024

5  out of  5
rating by Phillip Pickering
"Briana Johnson was awesome on the call and got me all the info I needed quickly. Very friendly and helpful. Gave me the things I needed so that I could purchase my vehicle over the weekend. I have been with Tim tran for a few years now and she has been the most helpful the last few days. Thank you Brianna!!"
We responded:
"Phillip, thank you so much for your kind words! We’re thrilled to hear that Briana was able to assist you effectively and make your experience a positive one. We strive to provide excellent service, and it’s wonderful to know that Briana exceeded your expectations. Your continued support means a lot to us, and we’re glad to have you as part of the Tim Tran State Farm family. If you have any further questions or need assistance, don’t hesitate to reach out!"
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Yainela Garcia

October 8, 2024

5  out of  5
rating by Yainela Garcia
"Son lo máximo"
We responded:
"¡Gracias por tus palabras tan positivas! Nos alegra mucho saber que hemos superado tus expectativas. Siempre nos esforzamos por brindar el mejor servicio posible. Si tienes alguna otra pregunta o necesitas ayuda adicional, no dudes en contactarnos. ¡Estamos aquí para ayudarte en todo lo que necesites!"
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bob foley

October 4, 2024

5  out of  5
rating by bob foley
"Hannah was terrific help. Thank you!!"
We responded:
"Bob, thank you for your wonderful feedback! We're delighted to hear that Hannah provided terrific assistance to you. We appreciate your kind words and are glad that we could be of help. If you have any more questions or need further assistance, please feel free to reach out. We're here for you!"
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Wendy Foley

October 4, 2024

5  out of  5
rating by Wendy Foley
"Hannah was amazing!"
We responded:
"Wendy, thank you for your kind words! We're thrilled to hear that Hannah provided an amazing experience for you. We pride ourselves on delivering excellent customer service, and it's always rewarding to receive such positive feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!"
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G

October 3, 2024

5  out of  5
rating by G
"My first time filing a claim, being insured with State Farm for the last 6 years, I would like to commend, agent Shirley Vega for recommending that I download the mobile app, which would make the process easy. I was presently surprised how easy it was to file a claim. Very happy with her guidance on the mobile app process. I received prompt replies via texts and emails with confirmations of my claim. I also want to commend agent Jena Brown, as she answered my other questions and concerns I had later in the day regarding my policy coverage and the claims process."
We responded:
"Thank you for taking the time to share your positive experience with us! We're delighted to hear that Shirley recommended our mobile app and made the claim filing process easy for you. We're continuously working to provide convenient solutions for our customers, and it's great to know that the app was helpful to you. We also appreciate your commendation of agent Jena Brown for addressing your questions and concerns about your policy coverage and the claims process. Our team strives to provide excellent customer service, and we're pleased to hear that Jena was able to assist you promptly."
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John Ronald Hroncich

September 30, 2024

5  out of  5
rating by John Ronald Hroncich
"Hannah is the agent I deal with at Tim Trans State Farm. I am a professional driver 35 years as a cab driver nine years as an Uber driver. I am 70 years old. I’ve been driving since I was a teenager and I’m gonna say this and it’s all that needs to be said. Miss Hannah has shown herself to be the absolute best performing insurance agent I have ever dealt with. She is very understanding very competent quick and to the point she’s also an extremely affable person who is easy to get along with. I could not be happier and I highly recommend Tim Trans State Farm on Central Avenue in St. Petersburg, Florida."
We responded:
"Thank you so much for taking the time to leave such a positive review about your experience with Hannah at Tim Tran's State Farm. We truly appreciate your kind words and are thrilled to hear that she has been the best performing insurance agent you have ever dealt with. Hannah takes pride in providing exceptional service to all our clients, and it's wonderful to hear that she has demonstrated understanding, competence, and efficiency in assisting you. We are glad to know that you found her to be affable and easy to get along with as well. We are delighted that you are satisfied with our services, and we value your recommendation of Tim Tran's State Farm on Central Avenue in St. Petersburg, Florida. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us."
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Braden Thomas

September 26, 2024

5  out of  5
rating by Braden Thomas
"I called to get a quote for a new car and the process was super simple. Brianna helped me with everything I needed and got me my quote fast! Brianna was very informative and helped me get some much needed discounts. Call and ask for Brianna she was outstanding !"
We responded:
"Thank you for taking the time to leave us a review! We greatly appreciate your feedback and are thrilled to hear about your positive experience in obtaining a quote for a new car. We are glad that Brianna was able to assist you throughout the process and provide you with the necessary information and discounts. We take pride in our team's commitment to providing excellent customer service, and we are delighted that Brianna exceeded your expectations. We will make sure to pass along your kind words to Brianna and acknowledge her outstanding performance. "
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allysdesigns

September 19, 2024

1  out of  5
rating by allysdesigns
"It has been over a month and still have no copies of my insurance and no Id Card.... Called lady sent me a link that does not work. so i could not print to take to DMV to change my out of state license to Florida. If this is the kind of service I will get.. I need to look for other office.. My out of state office still checks in with me to see what's going on.. hope this gets some one of the sit and I get information i need.."
We responded:
"Thank you for bringing this matter to our attention. We apologize for the inconvenience you've experienced regarding the delay in receiving your insurance copies and ID card, as well as the issues with the link provided. We understand how important it is to have these documents for your DMV visit. Please give us our office a call today so we can get those documents to you. Once again, we apologize for any inconvenience caused, and we appreciate your patience. We value your business and hope to resolve this matter to your satisfaction."
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Jamey Levis

September 4, 2024

1  out of  5
rating by Jamey Levis
"I received a cancellation notice from State Farm because I had an accident during the coverage period. I was forced to find another insurance carrier and pay that carrier a large deposit to switch companies because State Farm would no longer cover me. I was already upset, as I have been a customer with State Farm for many years paying over $1300 a month - and when I finally had ONE SINGLE ($2,000) accident, got me canceled. However that was just the beginning of my nightmare with this agency. Once I found a new company, I immediately called my State Farm agent (Tim Tran - St Petersburg) to advise and cancel my policy, per their requirement. However, days after cancelling with Tim Tran's office, State Farm deducted $1025 erroneously from my bank account (for what would have been my next month's payment). I called Tim Tran's office and asked to be refunded immediately. (This withdrawal caused a major hardship for me because I had just paid the large deposit to the new company.) Tim's office advised that their office staff person made a mistake and "never shut off my automatic payments when they entered the policy cancellation" and would work on getting me refunded. The office called back the next day to say it would be handled by State Farm directly and I "should expect refund in 1-2 days". That was weeks ago!!! I called Tim Tran's office again today (9/4/24) to ask why I still have not been refunded. The clerk advised she would speak to Mr Tran and have a check cut for me today. But then called me back to say they are NOT willing to cut me a check and I have to wait for State Farm to mail a check to me. She said the best they could do was they asked State Farm to expedite my refund and that my check "should be cut in next couple days and they will mail it to you". I asked why she said they would write me a check (because clearly that is an option), but now won't?!? She said she asked her boss if the agency would write me a check and her boss said no. So now I sit and wait many more weeks for a check to be approved, written and mailed to get over $1000!! that Tran's office clearly stated was their error from the beginning. It's unacceptable and I do not recommend this agency due to their staff's errors and mishandling of an issue they caused me."
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Eva S

August 24, 2024

5  out of  5
rating by Eva S
"I called yesterday to inquire about auto insurance. Our existing policy was getting way too expensive, even though our cars are getting older! I was fortunate enough to be connected to Hai who was really helpful and had a great attitude. By the end of the phone call he had saved us over $500 a year and that's with a lower deductible than what we had before. We're also going to move our homeowners policy under their servicing, which will save us even more on our auto policy! Just waiting for the form to do so. Thank you!!"
We responded:
"Eva, thank you so much for taking the time to share your positive experience with us. We greatly appreciate your feedback and are thrilled to hear that Hai provided excellent assistance during your call. We understand how important it is to find affordable insurance options, especially as existing policies become more expensive. We are committed to providing our customers with the best coverage options at competitive prices, and we're glad that you were able to benefit from our services. We're also delighted to hear that you'll be moving your homeowners policy under our servicing. Bundling your policies can often lead to additional savings. Thank you once again for choosing our insurance services. We look forward to serving you in the future."
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Bill Masterton

August 23, 2024

5  out of  5
rating by Bill Masterton
"I recently moved to Florida and had the pleasure of working with Hai Nguyen from Tim Tran State Farm Agency. The entire process was seamless and stress-free, thanks to Hai's professionalism and dedication. They were incredibly knowledgeable about the local insurance requirements and helped me find the best coverage for my needs. Their prompt responses and willingness to go the extra mile made a significant difference during my transition. I highly recommend working with Hai."
We responded:
"Thank you so much for taking the time to share your wonderful experience working with Hai Nguyen from Tim Tran State Farm Agency. We truly appreciate your kind words and are thrilled to hear that your transition to Florida went smoothly with Hai's assistance. We are proud to have Hai as part of our team, and it is fantastic to know that their professionalism and dedication made a significant difference for you. We strive to provide exceptional service and ensure our customers find the best coverage for their needs, so hearing that Hai was knowledgeable about the local insurance requirements and helped you in this process is very gratifying. Thank you once again for your recommendation. We truly value your trust and confidence in our agency, and we look forward to serving you in the future."
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Steven Vega

July 31, 2024

5  out of  5
rating by Steven Vega
"The level of personalized attention I received from Tim was truly impressive. The thoroughness with which he explained various policy options, along with their respective benefits and premiums, gave me the confidence to choose the most suitable coverage for my needs, His commitment to finding the best solution, tailored to my circumstances, was evident every step of the way."
We responded:
"Thank you for taking the time to share your experience, Steven. We greatly appreciate your kind words about Tim and his personalized attention. We're thrilled to hear that he provided thorough explanations and helped you choose the most suitable coverage for your needs. Tim is dedicated to finding the best solutions tailored to each customer's circumstances, and your feedback is a testament to his commitment. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your trust in our services."
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Heather S

July 24, 2024

5  out of  5
rating by Heather S
"Tyler was amazing, gave me solid advice, called and followed up to make sure I have the insurance I need at a great price! Wonderful service, thank you Tyler!"
We responded:
"Heather, Thank you so much for taking the time to share your positive experience with Tyler. We're thrilled to hear that Tyler provided you with solid advice and went above and beyond to ensure you had the insurance coverage you needed at a great price. We'll make sure to pass along your kind words to Tyler. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help! Thank you again for choosing our services."
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Mary Brown

July 22, 2024

5  out of  5
rating by Mary Brown
"Love working with Tim Tran State Farm team! They have been my go-to for home, car, and business insurance needs. Always reliable, they work tirelessly to meet your requirements efficiently. Their kindness, quick responses, and exceptional service make them stand out. #Insurance #StateFarm #TimTran Mary Brown Frances Design Photography & Studio"
We responded:
"Mary, thank you for your positive review of the Tim Tran State Farm team! We appreciate your kind words and are delighted to hear that we have been able to meet your home, car, and business insurance needs effectively. Our team strives to provide exceptional service and prompt responses to ensure that our clients' requirements are met efficiently. Your feedback is valuable to us, and we look forward to continuing to serve you with the same level of care and reliability."
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Crystal Jewell

July 20, 2024

5  out of  5
rating by Crystal Jewell
"Kaitlyn is wonderful to work with! She contacted me right away after submitting an online quote for car insurance. She provided answers to all my questions and concerns. She made the process of switching over incredibly easy!"
We responded:
"Crystal, thank you so much for your kind words about Kaitlyn! We're thrilled to hear that she provided excellent service and made the process of switching your car insurance over easy for you. We greatly appreciate your feedback and are delighted to have had the opportunity to assist you. If there's anything else we can help you with, please don't hesitate to reach out."
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Andy Lamar

July 13, 2024

5  out of  5
rating by Andy Lamar
"Nobody loves paying insurance but Tyler, and Tim are super personable and will make sure they do everything they can to get you the best deal possible. Great with communication and taking care of you!"
We responded:
"Thank you for your positive review! We understand that insurance can be a hassle, but we strive to provide the best service and find the most suitable deals for our customers. Tyler and Tim are dedicated to ensuring excellent communication and taking care of our clients. We appreciate your feedback and look forward to continuing to serve you in the future."
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Jeremy Wasson

July 12, 2024

5  out of  5
rating by Jeremy Wasson
"Always there and always friendly."
We responded:
"Thank you for your kind review! We are committed to being available and providing friendly service to our customers. Your satisfaction is our top priority, and we appreciate your feedback. If there is anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again in the future."
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Cynthia Sanchez

July 12, 2024

5  out of  5
rating by Cynthia Sanchez
"Ashley is amazing"
We responded:
"Thank you for your wonderful review! We are thrilled to hear that Ashley provided you with an amazing experience. We pride ourselves on having exceptional team members like Ashley who go above and beyond to ensure customer satisfaction. We will be sure to pass along your kind words to Ashley. If there is anything else we can assist you with, please let us know. We appreciate your business and look forward to serving you again soon. "
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Sarah Miller

July 11, 2024

5  out of  5
rating by Sarah Miller
"We have had Tim Tran State Farm for years. We appreciate all their help. Love Jena she is very knowledgeable. All individuals are a great help."
We responded:
"Sarah, thank you so much for your positive review of Tim Tran State Farm! We are thrilled to hear that you have been with us for years and that you appreciate our team's assistance. We agree that Jena is a valuable asset to our agency. Her knowledge and expertise are truly commendable. We are proud to have a team of individuals who are dedicated to providing great service."
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Tom Brown

July 11, 2024

5  out of  5
rating by Tom Brown
"Excellent staff, very knowledgeable! They got me an incredible policy at a fantastic rate."
We responded:
"Thank you for your fantastic review! We are delighted to hear that our staff provided excellent service and were able to find you an incredible policy at a fantastic rate. We take pride in our knowledgeable team members who work hard to meet our customers' needs. Your feedback is greatly appreciated, and we are here to assist you with any future insurance needs. Thank you for choosing us as your insurance provider."
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Will Polmear

July 10, 2024

5  out of  5
rating by Will Polmear
"Highly recommend working with Kaitlyn Bears! As a recent first time homeowner with my wife, we didn’t know where to begin. Kaitlyn made it easy and was able to handle all of our insurance needs in a professional, efficient manner. We are lifetime customers now because of her customer service!"
We responded:
"Will, thank you so much for your kind words and recommendation! We are thrilled to hear that you had a positive experience working with Kaitlyn Bears. It's great to know that she was able to assist you as first-time homeowners and handle all of your insurance needs in a professional and efficient manner. We appreciate your trust and are honored to have you as lifetime customers. If you ever need any further assistance, please don't hesitate to reach out."
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Lynne Dees

July 9, 2024

5  out of  5
rating by Lynne Dees
"Hai did a great job for me getting my vehicle on insurance . He made it so easy , explaining everything to me easily for me to understand my policy . Thank you Hai I'm a very happy customer"
We responded:
"Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Hai did a great job in helping you get your vehicle on insurance and made the process easy for you. We pride ourselves on providing excellent customer service, and it is always rewarding to know that our efforts are appreciated. We will make sure to pass on your kind words to Hai and recognize his exceptional work. Thank you once again for choosing our services. We truly value your satisfaction."
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Sharina Patillo

July 4, 2024

4  out of  5
rating by Sharina Patillo
"Hai is great. Always very helpful and always keep his word. Goes above and beyond to satisfy the customer's need. Overall statefarm insurance is great. I dont have any complaints."
We responded:
"Thank you for your positive review! We appreciate your kind words about Hai and are glad to hear that he consistently provides helpful and reliable service. Our team at State Farm Insurance always strives to go above and beyond to satisfy our customers' needs. If there is anything else we can assist you with, please don't hesitate to reach out. Thank you for your continued support!"